Automotive Service Manager

At the Don Wood Family of Dealerships, we’re committed to delivering exceptional automotive service and creating a positive, growth-focused environment for our team. We’re looking for an Automotive Service Manager who is ready to lead, drive performance, and embrace new challenges.

Position Overview: We seek an experienced Automotive Service Manager to lead our service department and ensure the highest level of customer satisfaction and operational efficiency. This role requires a proactive leader with excellent communication skills and a proven track record of success in automotive service management.

Key Responsibilities:

• Leadership: Lead and inspire the service team, setting clear goals and expectations while providing guidance and support.
• Operational Excellence: Oversee daily operations, ensuring effective service delivery, and adherence to company standards and industry best practices.
• Growth & Development: Identify and implement strategies for department growth and improvement, leveraging opportunities for professional development and career advancement for team members.
• Customer Relations: Manage customer interactions, resolve issues, and ensure a high level of satisfaction through exceptional service.
• Performance Tracking: Monitor key performance metrics, analyze data, and develop actionable plans to address any areas of concern.
• Communication: Foster open, transparent communication within the team and with customers, ensuring a collaborative and respectful work environment.

Qualifications:

• Experience: Proven experience as a Service Manager or Car Care Manager with a successful track record.
• Leadership: Demonstrated leadership skills with the ability to motivate and develop a high-performing team.
• Communication: Excellent verbal and written communication skills, capable of effectively interacting with both customers and team members.
• Challenge-Oriented: A proactive approach to problem-solving with a strong desire to tackle challenges and drive improvements.
• Skills: Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge: Solid understanding of automotive systems, repair procedures, and industry standards.

What We Offer:

• Competitive Salary: Attractive compensation package with performance-based incentives.
• Career Growth: Opportunities for career advancement and professional development.
• Supportive Environment: A collaborative and dynamic work culture where your contributions are valued.
• Comprehensive Benefits: Health insurance, retirement plans, paid time off, and other benefits.

The Don Wood Family of Dealerships is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.